About RAPID DESPATCH and why we’re the courier of choice for some of the South’s leading companies
|
Established in June 2001 Rapid Despatch Couriers have branches in Basingstoke, Southampton, Farnborough and Reading. Specialising in the delivery and collection of urgent items across the UK, we are a leading provider of Sameday Delivery services running a comprehensive fleet of vehicles ranging from motorbikes to XXL wheelbase ‘Sprinter’ type vehicles or Luton vans.
For deliveries that do not require the urgency of Same Day but still require the reliability we offer a range of overnight delivery services through carefully chosen partners providing a high quality cost effective service for sending non business-critical items. With over 7000 square feet of clean, dry and safe warehousing we can also provide a complete range of pick pack and distribution of point of sale, marketing or product fulfilment services. |
Why Rapid Despatch
|
Whether an occasional user or dependent upon your courier as an integral part of your business Rapid Despatch provides a reliable, cost effective, high quality Courier services.
We are an independent company, extremely customer focused, providing the highest levels of flexibility and back up. Our customers know that we value their business highly and don’t just take it for granted. Our management team work hands on within the business and in the unlikely event that you have a service issue we guarantee that a member of that team will be assigned to resolve it. |
Need something
|
For customers looking for a little bit extra from their couriers, we also provide a number of Specialist Services.
Whether you need a pallet driven immediately to Europe, a smaller item flown and hand delivered farther afield or scheduled contract runs of blood, Rapid Despatch provides reliable, cost effective, options no matter how detailed or unusual your requirements. With automatic tracking on every package we ship, whether you're sending documents to Dubai or cables to Corsica, you will know exactly when your shipment has arrived. |
THE TEAM AT RAPID DESPATCH
Our exceptional team is the backbone of our business. Rapid Despatch prides itself on a low staff turnover and the consistency that it brings. The company is wholly owned by the people who manage and work within it on a daily basis. In the unlikely event there is a service issue our
directors are always available to be contacted and will make sure things are back on track as quickly as possible.
directors are always available to be contacted and will make sure things are back on track as quickly as possible.
|
Mike Cummins director Mike was also a founding partner of Rapid Despatch. He is a very experienced manager with particular strength in operations. Mike's responsibilities are to ensure that operational standards and platforms are continually maintained and developed. He is also the company's finance director and secretary. |
Richard Beale Director Richard was one of the two founding partners at Rapid Despatch when the company was formed in 2001. His previously role was as an account manager for a large national courier company. His structured approach, which includes a firm belief in regular communication with our clients, allows us to constantly adapt and improve our service to ensure requirements are met to the highest standard. |
Sue Grove accounts manager Sue joined Rapid Despatch in 2017 and has proven to be a valuable asset in our busy accounts department since then. Her friendly, and fair approach has proven to be a real benefit for both Rapid Despatch and our customers alike. |
Janus Arnold business development Janus is responsible for all sales and business development. This includes delivering presentations to prospects, negotiating contracts, and dealing with new client migrations. Through meticulous preparation and attention to detail, Janus makes certain that any new client transitions are trouble-free. |
Kris O'Shaughnessy Manager farnborough Kris is a valuable addition to the team at Farnborough. He has considerable expertise in customer service, an ability developed in demanding call centre environments. The skills Kris possesses ensure an excellent rapport with all our clients, and contribute to the successful development of our operations in Farnborough. |
Dave Drum manager reading Dave has been with us since 2015 and manages our Reading operation. He strives to ensure we deliver great levels of service to our clients. He is particularly proud of our client list, and delivers the first-class service that they have come to expect. Before Dave joined us, he gained valuable experience in both Same Day and International Courier. |
Ricki Butler manager basingstoke Ricki joined the company after spending more than 12 years with a national parcel carrier. He has extensive experience in the courier and parcel sector, in both customer service and managerial roles. Ricki's experience and knowledge is proving to be a valuable asset as our successful Basingstoke operation continues to develop |
Ray Cook manager southampton Ray has been with Rapid Despatch since 2011, he originally joined as a driver and then became part of the office team. Ray has significantly contributed the the growth at the Southampton depot and plays a crucial role in managing the high-profile, time-critical accounts which require out-of-hours callouts and have specific delivery deadlines. |